Introduction

Startup Direct is a company registered in England and Wales (company number 11637565.) The Startup Direct website is managed by the employees, agents, and contractors of, Startup Direct.

This page contains the terms of use of the website as well as policies relating to any other contact you may have with us. By using this website or engaging with is via another medium, such as phone or email, you agree to these terms and conditions. Please check these terms and conditions regularly because they are subject to change. We can and do update these terms and conditions at any time without notice to you. By using this website, you agree to any changes to these terms and conditions once updated.

If you would like to contact us ay any time with regards to these terms, please email info@transmitstartups.co.uk.

If you have queries regarding the Start Up Loans scheme, please see our FAQ page https://www.startupdirect.org/faq/

Privacy

Startup Direct is committed to protecting the privacy of all our customers. Data protection always has and always will be a top priority for us. The personal data we collect about you is held securely and treated in accordance with our Privacy Notice. Whenever you provide us with personal data, you are consenting to its collection and use as explained in our Privacy Policy and Privacy Notice, including our use of ‘cookies.’

We operate an integrated communications strategy and, where you have given your consent, we use your personal data to communicate with you through several different channels; primarily via email. Our aim is to keep you up-to-date with all the latest news from Startup Direct and Transmit Group, however if you feel you no longer wish to receive these types of communications from us, you are able to opt-out at any time by contacting us directly or by using the unsubscribe option in these emails.

Using this website

By accessing this website, you agree to use it only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. We regularly update this website and can change or remove content at any time without notice to you.

We welcome and encourage other websites to link to our website.

You must contact us for permission if you want to either:

Disclaimer

While we make reasonable efforts to keep our website up to date, we do not guarantee that the information provided will be:

This website and the content provided therein is exclusively for informative purposes. Nothing on this website or in its contents is intended to provide advice of any kind (including legal or other professional advice.) You should get professional or specialist advice before doing anything on the basis of the content contained in this website.

We do not accept responsibility for any loss which may arise from reliance on information or materials published on this website. This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that the loss might happen. This also includes situations where we may have informed you of the existence of the content published on this website by mediums other than through the website, for example by email or by telephone conversation.

We may still be liable for:

Requests to Remove Content

You can ask for content to be removed from the Startup Direct website. We will only do this in certain cases, e.g. if it breached copyright or trademark laws, contains sensitive personal data, or material that may be considered obscene or defamatory.

You can contact us by emailing info@transmitstartups.co.uk to ask for content to be removed. In your email, you will need to provide the web address (URL) of the content and explain why you think it should be removed.

Virus Protection

We take regular measures to check this website for viruses. You must make sure that they way you use this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We are not responsible for any loss, disruption, or damage to your data, or personal computer systems that might happen when you use our website.

Viruses, Hacking and other Offences

When using this website, you must not introduce viruses or any other material that is malicious or technologically harmful.

You must not try to gain unauthorised access to this website, the server on which it is stored, or any server, computer, or database connected to it.

You must not attach this website in any way. We will report any attacks or attempted attacks to the relevant law enforcement agencies.

Intellectual Property and Copyright

Startup Direct and third parties who have granted us permission to reproduce their material on this website, own all trademarks, copyright and all other intellectual property rights in the content on this website.

With the exception of copyright owned by third parties or unless otherwise stated, copyright in this website and all other material made available through it belongs to Startup Direct Limited.

Content provided on this website can be used by you for your own personal use, unless otherwise stated.

If you would like to use content that is subject to copyright and which is provided on this website for commercial purposes or otherwise, please email us at info@transmitstartups.co.uk.

Our Regulatory Status

Startup Direct aims to help entrepreneurs get started in business and entrepreneurship. In achieving this, we expect to meet the highest standards of governance and to adhere to both rules and the spirit of financial and legal regulatory systems.

When you apply for a Start Up Loan through us, we transfer your application to our partners, Transmit Start-Ups Limited. Transmit Start-Ups are authorised by the Financial Conduct Authority (FCA) and their reference number is 727421.

Both Startup Direct and Transmit Start-Ups are registered with the Information Commissioners Office (ICO) and endeavour to meet the highest standards of data protection. The ICO registration number for Startup Direct is ZA487073. The ICO registration number for Transmit Start-Ups is ZA047144.

Appeals

If you have received a decision in regards to a loan application which you feel is incorrect, you can lodge an appeal with Transmit Start-Ups to have the decision reviewed. When a decision is reviewed, we can only consider the application as it stood at the time the decision was made. In the interests of fairness, we are not able to consider any new information in regards to the application. Transmit Start-Up’s appeals policy can be viewed here: https://transmitstartups.co.uk/terms-conditions/appeals-policy/

Complaints

Our aim is to provide all customers with a first class standard of service at all times. If, at any point you feel where this high standard has not been met, you are able to lodge a complaint against Transmit Start-Ups. We take all complaints seriously and the manner in which they are dealt with is outlined in Transmit Start-Ups Complaints Policy.

If, after your complaint has been dealt with by Transmit Start-Ups, you are not satisfied with our response, you are able to refer the matter to the Financial Ombudsman Service. Details of how you can do this can be found in the Complaint’s Policy.

Abusive Behaviour

Any abusive or aggressive behaviour (written or verbal) toward our staff, agents, contractors or partners will not be tolerated and could result in your application for a Start Up Loan being declined with immediate effect.

We also consider any remarks of a racial, sexist, or otherwise discriminatory nature to be abusive, and reserve the right to terminate all contact with any individual who makes such remarks. This could also result in any application for a Start Up Loan being declined with immediate effect.